Articles

Why you need a late cancellation policy

Why you need a late cancellation policy

A step-by-step guide on how to manage a late cancellation, or “no show”, using a system that I implement with my clients too. One thing I’m always asked about is what I do about late cancellations. The last time someone asked me, I said I should probably write a blog post about it. Here it

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A Step by Step Guide to GDPR

A Step by Step Guide to GDPR

GDPR isn’t really a ‘one-size fits all’. We all collect and handle data in different ways. This means that we need to look at what we ourselves are doing to make sure we’re GDPR compliant within our practice. There is a lot of guidance and information, but there is a lot to process and consider. Here’s a step-by-step guide that I hope will help.

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A system to get you out of ’email overwhelm’

A system to get you out of ’email overwhelm’

One of my favourite topics is email overwhelm. We pop into email to retrieve something that we need and oops, an hour has gone before we know it… Not just for us, but for our clients too. We’re all busy and email keeps us that way. Even worse, it makes us feel productive even when

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A simple question that can change everything: why?

Last week, the monthly meeting of the Women in Business Network (WIBN) group that we both belong to (where we met, over a year and a half ago), took place. Casual conversation with a few of the ladies, revealed that there was a general feeling of exhaustion and a slight loss of spark when it

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